FAQ
FAQ
If your enquiry is about a price or you have any special requirements, you can make a request by clicking here. Simply complete the online form and we'll get back to you promptly. Alternatively you can call us on the numbers shown above.
If you cant find the answer below, please click here to email us.
Will the vehicle be able to carry all of our luggage?
Please have a look at our Services/Fleet Page to view the types of vehicle available. It is your responsibility to ensure that you order a suitable vehicle for your requirements. Our customer service staff will be delighted to advise - call us on the numbers above, or add the question to your quotation request.
Are your prices the cheapest available?
No - you will definitely find cheaper prices if you spend enough time looking. We offer a reliable, punctual, premium service at affordable rates. All our prices are fully inclusive, and represent big savings compared to Airport Taxi rates. We can even beat the rates offered by Shared Transfer Services such as Hotelink: A party of 4 passengers travelling form Gatwick to Central London would pay £88 with Hotelink for a shared transfer [dropping other passengers en-route], and only £70 with us for an exclusive private transfer. From Heathrow airport their price is £68, whilst ours is usually £60 or less. We are not however a discount operator - our philosophy is simple: a premium reliable service at affordable rates. There are many fringe operators that come and go and offer cheaper rates than ours - in some cases rates that we know are not economically viable - so don't be surprised if they don't turn up or you have to wait an hour or more for them, or if the vehicle is not as good as you might have reasonably expected, or if there is no answer when you call them. Please bear in mind that fuel is approximately $8 per gallon and parking at UK airports costs approximately $10 per hour.
Are your prices fully inclusive?
The prices shown on this web site are fully inclusive for the journey specified. If you pay by Credit or Debit Card online, there is a flat CC Fee of £3.00. If you pay by Credit Card at the end of your hire, a surcharge of 10% will be added.
Is it safe to make an online booking & will I get a confirmation?
It is totally safe to make an online booking with us. Our Booking Engine uses certified 128 bit SSL and only encrypted details are ever transmitted. After making your booking, a confirmation will be sent to your specified email address within a few seconds.
Where can I find the Terms and Conditions?
A full copy of our terms and conditions can be found by clicking here
How and when do I pay?
You can pay by credit or debit card at the time of booking [£3.00 cc fee applies] or by credit or debit card at the end of your hire [10% cc surcharge applies]. Your Driver will gladly accept payment in cash at the end of the hire: We accept £Sterling, Euros, or $US at the prevailing exchange rate.
Please note that all bookings for 8 passenger minicoaches must be paid by card at the time of booking.
Can I cancel my booking and are there any charges?
You can cancel your booking at any time by emailing: operations2@acx.co.uk . The following cancellation policies and charges apply:
Saloon & Estate Bookings: £6.00 cancellation charge where Driver has not left to meet you, otherwise full cost to be charged.
MPV & Executive Bookings: £6.00 cancellation charge if 24 hours notice given, otherwise full cost to be charged.
Minivan & Minicoach Bookings: £6.00 cancellation charge if 28 days notice given, otherwise full cost to be charged.
Where will I find my Driver?
Your Driver will meet you in the arrivals hall of your terminal with your name clearly displayed on a Board. If you experience any difficulties, please call us on 0208 290 0123, and our customer service staff will be able to transfer your call direct to your Driver.
We are more than 8 passengers, can you help?
The largest vehicles that we have available are 8 passenger minicoaches, but we will gladly provide multiple vehicles. Request a custom quote and we will do our best to assist.